More and more companies are tapping the capital market directly for finance. It helps the bank in distributing the risk and increasing its. Retail loans are classified as per rbi guidelines for segmental reporting basel ii. Marketing project on retail banking services mba project reports. Summer training at hdfc bank and as an outcome i have prepared this project report. D department of commerce, osmania university, hyderabad. The bank lists and recognizes its human resources as one of its stated core values. Customer satisfaction regarding hdfc bank hsc projects. The bank offers a wide range of banking and financial services as mentioned below.
The hdfc bank was incorporated on august 1994 by the name of hdfc bank limited, with its registered office in mumbai, india. Project on retail banking an overview of hdfc bank master of business administration finance submitted in partial fulfillment of. Segmentation, targeting, positioning in the marketing strategy of hdfc bank. Sep 29, 20 hdfc bank commenced operations as a scheduled commercial bank in january 1995. Mba banking project report on study on home loans of icici. New private sector banks have great resource mobilizing and asset expansion capabilities which cannot be undermined by the fact these banks volume. Introduction of icici bank financial services and wide range of banking products are offered by icici group and retail customers through a variety of delivery channels and through its specialized group companies, subsidiaries and affiliates in the areas of personal banking, investment banking, life and general insurance, venture capital and asset management.
A project report on hdfc bank submiited by ankita singh free download as. Retail banking, customer satisfaction, new generation banks etc. Project final report on banking by at summer internship projectprojectsformba. Hdfc bank wholesale banking services provides complete banking solutions to corporates and institutional clients from private and public sectors across india.
Retail banking projects project reports on retail banking. Arvind vohra group head, retail branch banking at hdfc bank. Hdfc bank project by rakesh rajdev in finance category on. Best private sector bank retail overall best private sector bank. Enter your customer id and password to access netbanking from hdfc bank. Pdf customer satisfaction with retail banking services. The bank has a network of 1412 branches and 3295 automated teller machines atms. Review of literature 21 bharathi pathak 2003 18 makes a study of the financial operations of new generation private sector banks in india. Download as doc, pdf, txt or read online from scribd. Pdf customer satisfaction with retail banking services in ghana.
Sep 20, 2012 introduction of icici bank financial services and wide range of banking products are offered by icici group and retail customers through a variety of delivery channels and through its specialized group companies, subsidiaries and affiliates in the areas of personal banking, investment banking, life and general insurance, venture capital and asset management. The project flows logically of questionnaire and facetoface interaction. Rbi has opened up to 74% for foreign banks to invest in indian market. Free download final year mba project report, proposal, abstract, ideas, synopsis by. The volumes of demand deposits of sbi and hdfc bank are almost similar, but the volume of savings and term deposits are significantly differing. All documents finance retail banking section of our research repository. T o analyze awareness among customers using net banking service. The performance can be evaluated by doing financial analysis of financial statements of bank. Five banks indusind bank, centurion bank, hdfc bank, icici bank and uti bank are taken up for financial analysis for a period of five years from 199697 to 200001. The importance of retail banking has been increasing for the last many years. Indias largest online mba project reports for students and professionals. Hdfc bank began operations in 1995 with a simple mission. Customers can get up to 65% of ones property s value, attractive interest rates, and hasslefree processing. He finds that many banks rediscovered retail banking after the collapse of investment and corporate banking activities and the fall in the stock prices in the last few years.
Study on attempts of hdfc bank nidhi 1 1 assistant professor in commerce, hindu kanya mahavidyala, jind, india doi. Nov 09, 2008 hdfc bank we understand your world by amit kumar roll no. It is the largest bank in india by market capitalisation as of march 2020. Today, hdfc bank has a banking network of 5,345 branches and 14,533 atms spread across 2,787 cities and towns. Hdfc bank offers a range of products and services that includes wholesale banking, retail banking, treasury, auto loans, two wheel loans, personal loans, property loans and credit cards. Robotics and artificial intelligence to reduce job opportunities at top banks many industries in india are at an inflection point where technology is enhancing efficiency by doing more and at a faster pace than what humans could do. Responsibility csr projects, which are guided by our csr policy. It is found that loans and advances, term loans, and short term loans of sbi are greater than hdfc bank.
Hdfc bank comprises of a dynamic and enthusiastic team determined to accomplish the vision of becoming a worldclass indian bank. Which have taken decades of option for the old private sector bank to build. Hdfc bank leading bank in india, banking services, private. In general, banking may be classified as retail and corporate banking. T o know about the net banking service provided by hdfc bank. Hdfc bank offers cutting edge investment and merchant banking services to a wide range of corporates of different sizes across sectors. This paper helps to study the new generation banks in india. Project report on axis bank free download as word doc. The area where the study has been conducted was meerut. Credit cards report, debit cards hdfc bank, plastic money. The report title is customer satisfaction regarding hdfc bank. Other banking operations segment which includes credit cards, third party product sales etc. A project report on service quality of hdfc bank,ask latest information,abstract,report,presentation pdf,doc,ppt,a project report on service quality of hdfc bank technology discussion,a project report on service quality of hdfc bank paper presentation details.
Search and upload all types of retail banking projects for mbas on management. The innovative features of the various hfis as part of their home loan schemes but is not a comprehensive study of their home loan schemes. For complete ready to submit mba project with all diagrams, charts, analysis, questionnaires, abstract visit. Hdfc bank was amongst the first to receive an inprinciple approval from the reserve bank of india rbi to set up a bank in the private sector from housing development finance corporation limited hdfc, in 1994 during the period of liberalisation of the banking sector in india. The report gives an overview of the banking sector and company profile. Project report on retail banking in india meaning of retail. Introduction of icici bank mba project report projects. This is one of the main reasons for the banks to focus vigourously on the much ignored retail deposits. Hdfc bank provides a number of products and services including wholesale banking, retail banking, treasury, auto loans.
Retail banking services, retail banking services project. This is a research report on hdfc bank project uploaded by rakesh rajdev in category. Retail banking models, strategies, performances and the. Issac gayatri srinivasulu ambati shilpi upadeya introduction in the next decade, bank and credit union marketing will look very different than it does today, as traditional media surrenders its position of dominance to digital and online channels. Hdfc bank limited the bank is an indiabased banking company engaged in. Swot analysis of hdfc bank and comparison with icici bank report. Hdfc bank customers can pledge their property to meet the personal or business goals with 4 types of loan against property. Retail banking, which is designed to meet the requirements of individual customers and encourage their savings, includes payment of utility bills, consumer loans, credit cards, checking account balances, atms, transferring funds between accounts and the like. Summer internship project report on digitalization in bank digitalisation improved the banking services. The bank has not only been slowing branch expansion and hirings, it has also been reducing overall headcount even as it remains the gold standard of indian banking.
This used to be considered by the banks as a tough proposition because of the volume of operations involved. As of the last reporting friday of fiscal year 2008, the banks outstanding. A sample of 10 banks were finalised and the type banks in the sample are detailed below. Marketing strategy of hdfc bank hdfc bank marketing strategy. Mba project in hr, marketing, operations, finance, banking, retail, crm, project management, social responsibility, hospitality, systemsit, ib, healthcare, tourism etc. Xxxxx xxxxxxx rajkot in partial fulfillment of mba program during academic year200810. Market strategy of hdfc bank and icici bank srujan kumar. Business ethics is defined as the process of evaluating decisions, either before or after, with respect to the moral standards of society. Customer satisfaction regarding hdfc bank the report contains the organizational study done at hdfc bank.
Swot analysis of hdfc bank and comparison with icici bank report,ask latest information,abstract,report,presentation pdf,doc,ppt,swot analysis of hdfc bank and comparison with icici bank report technology discussion,swot analysis of hdfc bank and comparison with icici bank report paper presentation details. A project report on hdfc bank submiited by ankita singh. The mba banking project report on study on home loans of icici bank study was restricted in understanding the home loan as concept so the practical implications of the study have been difficult. Retail banking services, project report retail banking services an mba. Hdfc bank is one of indias leading private banks and was among the first to receive approval from the reserve bank of india rbi to set up a private sector bank in 1994. The author conducted a literature search on banking services of sbi interviewing of its 150. In order for banks to meet consumer demands, they need to keep focusing on. It has a base of 104154 permanent employees as of 30 june 2019. Along with this various digital products are payzapp and smartbuy. We have excellent relationships with domestic and international banks, financial institutions, mutual funds, insurance companies, pe funds, vc funds, sovereign funds, multilateral development agencies etc. These cover a variety of banking services as, online account transactions and operations, credit card and account applications and payments, share. Download as docx, pdf, txt or read online from scribd. Headquartered in mumbai, hdfc bank was incorporated in august 1994 and has 5, branches and,395 atms in 2,764 citiestowns as of june 30, 2019.
The purpose of this research article is to evaluate the customers satisfaction towards the banking services rendered by the sbi in kanyakumari district. Doc icici bank project report ankit gupta academia. Retail means sale of goods in small quantities, it is concerned with buying of goods in small quantities from the wholesaler and selling them in small quantities to the ultimate consumers as per their requirements. The purpose of this project is to evaluate the performance of hdfc bank. Market research is a function that links the consumer, customer and. The habit of saving and the habit of taking loan among the middle class people has contributed a lot to it. Hdfc bank is considered to be one of the leading banks in india. The bank already has good number of employees on board and is recruiting personal banker heavily to take the headcount to many more. Axis bank is the third largest private sector bank in india offering the entire spectrum of financial services to customer segments covering large and midcorporates, msme, agriculture and retail businesses.
Hdfc bank is indias largest private sector lender by assets. Business ethics and its importance in banking industry amith menezes senior lecturer, srinivas institute of management studies, pandeshwar, mangalore, karnataka abstract. It primarily aims at learning the various factors that can help i evaluation process. Final project retail banking banks transaction account scribd. Retail banking an analysis retail banking retail banking is typical mass market amity business school. Hdfc has developed significant expertise in retail mortgage loans to different. Summer training project report on hdfc bank pdf projectsformba. Mba bba project report on credit and debit card, hdfc bank mba project, plastic money, future of credit card, project on hdfc bank, plastic money charge card, financial services commercial banks project report. It offers a wide range of banking products and financial services to corporate and retail. The last entry in the league is project ai under which hdfc bank, in the coming weeks, would deploy robots in select bank branches. Majumdar et al 1999 examined the relationship between the levels of debt in the capital structure and performance for a sample of indian firms. Introduction retail banking is one of the main functional areas of todays banking industry.
Arvind vohra is group head retail branch banking at hdfc bank. Pdf on nov 15, 2018, manisha verma and others published a rise of. The services provided are totally secure and unique. It is on the brim of increasing its customers through its attractive schemes and offer. Project report on comparative study of icici bank nd hdfc. Hdfc bank selects adobe marketing cloud to deliver. Many banks, including hdfc, icici and axis are exploring the option to launch.
E banking services offered by banks 117 instant with icici bank online internet banking. A sign of things to come is being witnessed at hdfc bank, the countrys most valuable lender and the most expensive one among top lenders. And awareness of customers about different types of products and services offered by hdfc bank. With financial sector reforms gathering momentum, the banking system is facing increasing companies from nonbanks and the capital market. The hdfc bank has regularly been focusing on the training of its employees, both on the job as well as through training programmes conducted by internal and external faculty. Retail banking means mobilizing deposit form individuals and providing loan facilities to them in the form of home loans, auto loans, credit cards, etc, is becoming popular. Vohra has worked with consumer centric categories in industries across the spectrum including banking, telecommunications, consumer durables, and healthcare. Digital marketing in banking sector banks credit card. Mobile banking usage has increased at a yoy rate of 88% mar mar 15 mobile banking demos at branches is unique to hdfc bank over 3. Retail banking models, strategies, performances and future the indian scenario a.
Hdfc bank limited the bank is an indiabased banking company engaged in providing a range of banking and financial services, including commercial banking and treasury operations. Hdfc bank we understand your world by amit kumar roll no. Hdfc bank provides a number of products and services including wholesale banking, retail banking, treasury, auto loans, two wheeler loans, personal loans, loans against property, consumer durable loan, lifestyle loan and credit cards. Declaration i undersigned xxxxx xxxxx student of mba 3 rd semester declare that i have done the project on basic banking at hdfc bank ltd. Pdf a study on customers satisfaction towards banking. Hdfc bank commenced operations as a scheduled commercial bank in. Hdfc bank, the banking arm of hdfc is expected to go on stream. Retail banking services the objective of the retail bank is to provide its target market customers a full range of financial products and.
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